The Utah Transit Authority is teaming up with the Transportation Strategy Centre at Imperial College London to conduct its Annual Customer Service Satisfaction survey. Survey responses help UTA get a better picture of riders’ needs and preferences to prioritize and plan improvements.

From Tuesday, April 22, through Monday, May 19, UTA riders will see friendly system monitors in UTA-branded white vests offering surveys on various topics like accessibility, reliability, comfort, and safety.

“UTA is publicly funded — it's your transit system. The Annual Customer Service Satisfaction survey helps identify future needs, and rider input has a direct impact on system improvements,” said Jay Fox, executive director of Utah Transit Authority. “Get on board, take the survey and help keep UTA on the right track towards a brighter transportation future for Utah.”

UTA is conducting four different surveys — one for each mode of service: bus, TRAX, FrontRunner and Paratransit. Riders who use multiple services can complete a survey for each mode.

In addition to the onboard surveyors, riders can get to the survey through a QR code on posters in buses, TRAX, FrontRunner and Paratransit vehicles. Each survey response will be entered into a drawing for a $25 Visa gift card. Two winners will be randomly selected from the respondents of each survey.

Visit rideuta.com/survey to take the survey.